Alto Selva

Privacy Policy

At Alto Selva we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.altoselva.com and engage with our services related to rental accommodation in Medellín, Colombia.

1. Information We Collect

When contacting us or filling out a booking or inquiry form we may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Nationality
  • Intended dates of stay

2. How We Use Your Information

If we collect your personal information it is for the following purpose:

  • Respond to inquiries and requests
  • Coordinate rental bookings
  • Send relevant updates about your stay
  • Improve our website and user experience
  • Comply with applicable laws in Colombia

We will not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage and Protection
Your data is stored securely on our servers or trusted third-party platforms (e.g., email or booking systems). We take appropriate technical and organizational measures to protect your data against unauthorized access or disclosure.

4. Cookies and Analytics
Our website may use cookies to analyze user traffic and improve functionality. You may disable cookies in your browser settings if you prefer not to be tracked.

5. WhatsApp and Third-Party Communication
If you contact us via WhatsApp or any external platforms, your communications may be subject to those platforms’ own privacy policies. We encourage you to review them separately.

6. Your Rights (Habeas Data – Colombia)
Under Colombian law (Ley 1581 de 2012), you have the right to:

  • Know what personal data we collect and how we use it
  • Request updates, corrections, or deletions of your data
  • Revoke your consent at any time

To exercise any of these rights, contact us via the whatsapp button on the website.

7. Changes to This Policy
We may update this Privacy Policy occasionally to comply with legal or operational requirements. The latest version will always be available on this page.

8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:

Alto Selva
Email: [email protected]
WhatsApp: use the button on this website
Jungle HQ: Medellin, Colombia

Last updated: 09th May 2025